Privacy Policy

1. Introduction

Tuse Tech LLP ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

3. Information We Collect

3.1 Information You Provide

• Contact Information: Name, email address, phone number, company name (when you submit contact forms or inquire about services)
• Project Information: Project details, requirements, and specifications you share during consultations
• Payment Information: Billing address and payment details (processed securely through third-party payment providers)
• Communications: Content of emails, messages, and other communications with us

3.2 Information Collected Automatically

• Device & Browser Data: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Cookies: Small text files stored on your device (see Section 6 for details)

4. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our development services
• Communication: To respond to inquiries, send project updates, and provide customer support
• Contract Performance: To fulfill our contractual obligations and manage projects
• Business Operations: For invoicing, payment processing, and record-keeping
• Website Improvement: To analyze usage patterns and optimize website performance
• Legal Compliance: To comply with legal obligations and protect our legal rights
• Marketing (with consent): To send occasional updates about our services (you can opt-out anytime)

5. Legal Basis for Processing

Under UK GDPR, we process your personal data based on:

• Contract Performance: Processing necessary to fulfill our services agreement with you
• Legitimate Interests: For business operations, website improvement, and fraud prevention
• Consent: When you explicitly agree (e.g., marketing communications)
• Legal Obligation: When required by law (e.g., tax records, financial reporting)

6. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience. Cookies are categorized as:

• Essential Cookies: Required for website functionality (cannot be disabled)
• Analytics Cookies: Help us understand website usage (e.g., Google Analytics)
• Performance Cookies: Improve website speed and performance

You can control cookies through your browser settings. Disabling cookies may affect website functionality. For more information, visit www.allaboutcookies.org.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share data with:

• Service Providers: Third-party vendors who assist with hosting, email delivery, payment processing, and analytics (under strict confidentiality agreements)
• Legal Authorities: When required by law or to protect our legal rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)

Third-party services we use:

• Google Analytics (website analytics) – Privacy Policy
• Payment processors (Stripe, PayPal) – subject to their respective privacy policies

8. International Data Transfers

While we are based in the United Kingdom, some of our service providers may process data outside the UK/EEA. When transferring data internationally, we ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs) approved by the UK Information Commissioner's Office (ICO)
• Adequacy decisions recognizing equivalent data protection standards
• Binding Corporate Rules for multinational service providers

9. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements (typically 6-7 years for financial records)
• Resolve disputes and enforce our agreements

After the retention period, we securely delete or anonymize your data.

10. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure ("Right to be Forgotten"): Request deletion of your data in certain circumstances
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing at any time (where applicable)

To exercise these rights, contact us at privacy@tuse.app. We will respond within one month.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of data in transit (SSL/TLS)
• Secure server infrastructure with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updated policies will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

14. Complaints and Regulatory Authority

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

15. Contact Us

For questions, concerns, or to exercise your data protection rights, please contact: